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operationsreviewed

Workflow automation adoption surging

86% confidence · Aug 23, 2026

Summary

Customer adoption of workflow automation features increased 47% this quarter, reducing support ticket volume.

Automation Adoption

+47%

Active Workflows

156

Ticket Reduction

-18%

Time Saved

340 hrs/mo

Recommended Action

Promote automation templates to mid-market accounts with high support ticket volumes.