Automation Detail
Back to automations
active
Support SLA Breach Handler
Automatically triage and escalate SLA breach tickets
Created by Amara Osei
Total Runs
31
Last Run
Yesterday
Actions
3
Workflow Visualization
WHEN
Support ticket SLA breach
Event detected
IF#1
Priority = High or Critical
Condition check
THEN#1
Assign to senior agent
Execute action
THEN#2
Notify support manager
Execute action
THEN#3
Create incident report
Execute action
Run History
Overdue Invoice Escalation triggered
Invoice INV-2847 ($18,500) escalated to finance team
System·Yesterday
Customer Health Monitor triggered
Evergreen Energy health drop detected — insight created
System·2d ago
Weekly Executive Summary delivered
Report emailed to leadership team and posted to Slack
System·2d ago